Question 1

How do I request a stay at El Castillo Volcy?

Accepted Answer

To request a stay, fill out the Direct Booking form on this page with your preferred check‑in and check‑out dates, number of guests, and contact details. We’ll review availability and email or message you back with a confirmation and next steps.

Question 2

How is direct booking different from booking on Airbnb?

Accepted Answer

With direct booking, you communicate with us personally, avoid some platform fees, and can often get more flexible arrangements. The house, rules, and standards are the same as on Airbnb—we just handle the reservation and payment directly with you.

Question 3

Is my payment secure if I book directly?

Accepted Answer

We only use trusted payment methods and never ask you to share sensitive information (like full card details) by email or message. If anything ever feels off, contact us through the details on our Contact page to verify.

Question 4

How do payments work for direct bookings?

Accepted Answer

Once we confirm your dates, we’ll send you payment instructions. We currently accept bank transfer, PayPal, Venmo, Zelle. Your booking is only secured after we receive your payment.

Question 5

Is there a security deposit?

Accepted Answer

Yes. We may require a refundable security deposit to cover any potential damages. The amount and payment method will be clearly stated in your confirmation message, and the deposit is returned after check‑out if everything is in good condition.

Question 6

What is your cancellation policy for direct bookings?

Accepted Answer

You can cancel free of charge up to 2 days before check‑in. Cancellations made 1 day before arrival may incur a partial fee, and cancellations within 1 day of arrival are typically non‑refundable. We’ll include the exact terms in your confirmation.

Request Your Stay at El Castillo Volcy